Refund Policy

OSCAR Foundation is instituting a donation refund policy to ensure fair and transparent processing of requests for refund of donations as digital payments are becoming more frequent. OSCAR Foundation requests donors to exercise due care and diligence while making donations.

OSCAR Foundation will examine each request for refund of donation and endeavour to make the refund. We may also seek further information/documents and we request the donor to co-operate in this regard.

For all Indian Donors

  1. OSCAR Foundation offers a refund policy to the donors only in case there has been an error / technical reason for the transfer due to which donors have mistakenly made double payments or donated extra amount.
  2. No refund /cancellation request for the donated amount by any donor will be entertained for online donation through the online payment gateway after the donation is accepted by our online payment gateway service providers unless there is a fraud notification from our payment gateway service providers.
  3. No refund is made of extra bank charges incurred by donor in case of cheque or ECS bounce / No refund is processed once a tax certificate has been issued in the donor’s name.
  4. To cancel/ refund your donation, we will need a valid proof of deduction. You must request OSCAR Foundation by email for a refund to donations@oscar-foundation.org and Your request must reach us within 7 (Seven) Calendar days from the date on which the donation was made.

For all foreign donors, once the funds for Donation are transferred, refund of same will not be possible as per Foreign Contribution (Regulation) Act, 2010 (FCRA).

Delivery

We will send you a receipt for your donation via email within 15 working days of the receipt of the donation.

Donor Services Contact Information

For any information relating to a donation, please email donations@oscar-foundation.org. We will respond during working hours (10 pm-6 pm Monday to Friday).

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